Return and Refund Policy: ENY Boutique

At ENY Boutique, we strive for your complete satisfaction with every purchase. If for any reason you're not entirely satisfied with your order, we offer a flexible return and refund policy, aiming to provide a hassle-free shopping experience.

Returns

We accept returns within 30 days of receiving your order. Items must be in their original condition, unused, with all tags and packaging intact. Returns do not apply to sale items, personalized, or special-condition items, unless they have manufacturing defects.

Return Process

To initiate a return, please contact our customer service team. We'll provide detailed instructions on how to proceed with the return and generate the return authorization code.

Refunds

Once we receive and verify the returned item, we'll process your refund. Refunds will be made using the original payment method. Please note that the processing time may vary depending on the payment method and bank entity.

Shipping Costs

The original shipping costs are non-refundable unless the return is a result of an error on the part of ENY Boutique or if the product has manufacturing defects.

Damaged or Defective Items

If you receive a damaged or defective item, please inform us as soon as possible. We'll assist you in resolving the issue and arrange the return or replacement at no additional cost.

Exchange Policy

We regret to inform that we currently do not offer direct exchanges. If you wish to have a different item, we suggest processing the return and making a new purchase.

At ENY Boutique, we want your shopping experience to be exceptional. If you have any further questions about our return and refund policy, feel free to contact us. We're here to assist you.